• Q: What are the qualifications for applying for a rental?
  A: Proof of income or housing vouchers, rental history or co-signers, Minimum credit score of 560. 

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• Q: How do I report a maintenance item?
  A: Please log in to your Buildium® account to submit a work order.
   

• Q: What is considered an emergency repair?
  A: If anyone is in imminent danger, please call 911. An emergency is any situation related to the Property that materially affects the physical health or safety of Tenant. Examples could be gas leaks, exposed electrical wiring, flooding due to a plumbing issue, or "Acts of God" interfere with living conditions (for example: trees fall on house, lightning strikes the house causing damage, rabid wild life, or if a motorized vehicle crashes through the home). Examples of non-emergencies could be HVAC system going out, broken window, or minor pest control.
   

• Q: How should I handle emergency repairs?
  A: If anyone is in imminent danger, please call 911. You should know the location and operation of the property's main water cut-off valve and all electrical breaker boxes. In an emergency repair situation, you should immediately turn off the water or electric supply.
   

• Q: Can I be charged for maintenance at the property?
  A: Any repair caused by Tenant negligence will be billed to the Tenant's ledger. You are responsible for maintaining the property which includes changing out the air filter(s) in the AC unit, the lightbulbs, watering and mowing the lawn (if applicable to the lease agreement), etc. 
   

• Q: Can I install cable or satellite TV at the property?
  A: Permission from the Property Manager is required prior to installation.  
   

• Q: What are my rights to privacy if the landlord wants to enter the property?
  A: The Landlord does have the right to enter the property. We will give as much notice as possible, but we are permitted to enter without notice under certain circumstances.
   

• Q: Can I sub-lease the property?
  A: Subleases must be approved by the Landlord. Generally speaking, we do not allow subleases.
   

• Q: Can I rent a steam cleaner and clean the carpets myself when I move out?
  A: Yes, and please provide a receipt. 
   

• Q: What pets are allowed?
  A: Each rental property varies on which pet is or is not allowed. Please call Visionary Property Management at (716) 285-3000.
   

• Q: What is considered a service animal?
  A: Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. All requests for a service animal must be submitted through Visionary Property Management 
   

• Q: Can I get a pet after move-in?
  A: No unless you contact Visionary Property Management, sign a proper pet agreement, and pet deposits are paid by certified funds. If any unauthorized pets are found on the property, Tenant will be subject to pet fines as stated in the signed lease agreement.
   

• Q: When and how should I give my notice to vacate?
  A: We require a 30-day written notice to vacate prior to the lease expiration date.
   

• Q: What happens if my roommate moves out before the end of the lease?
  A: You and your roommate are still responsible to fulfill the lease in its entirety. You may contact Property Management to discuss the removal of a party from the lease.
   

• Q: What are the late fee charges?
  A: Late charges will be applied as per the signed lease agreement. If you cannot make your rent payment on time, please contact Property Management prior to your rent being late. Rent and all late payments must be paid in certified funds. The electronic payment feature will be disabled on your Buildium® account until all outstanding charges are paid in full by certified funds.
   

• Q:Why did my auto pay get declined?
  A: There are various reason an auto EFT payment can be declined such as insufficient funds, mis-keyed account info, incorrect name on account. Please update your method of payment online as soon as possible or deliver a check in person. Late charges will be applied if payment is received after the date stipulated in the lease agreement. Rent and late charges must be paid in certified funds.
   

• Q: What happens if I fail to pay my rent on time?
  A: If you should fail to pay your rent on time you will be in breach of the signed lease agreement. We will notify you of the breach in writing and give you a specified amount of time to cure the breach. If you do not cure the breach by making a payment in full, we do have the right to move forward with the eviction process. If there are problems to make payments on time, please contact Visionary Property Management at 716-285-3000 to discuss the matter prior to being late.
   

• Q: I am an excellent resident and take good care of the home. Can you waive my late charges?
  A: We do offer a one-time waive of late charges. Please contact Property Management to further discuss late fee waiver policy.
   

• Q: What if my bank caused the NSF or late payment?
  A: Any fees that the bank has charged needs to be taken care of with the bank. This is separate from any late fees that would occur if rent is not paid in a timely manner.
   

• Q: If I bounce a check what happens?
  A: A charge of $50 for each check bounced will be applied to the rent. Late fees would also apply if other arrangements are not made before the rent due date.
   

• Q: When is rent considered late?
  A: Rent is due on the 1st day of each month and is considered received once it delivered or collected by our office .  We do offer a grace period as stipulated in the lease agreement, but any payment received after midnight of the grace period will be subject to late fees. Please allow for sufficient time for deliver when mailing your payment. 
   

• Q: I had a problem getting my rent to go through the online payment method. Do I have to pay late fees?
  A: Yes, you and anyone listed on the lease agreement are responsible to get the payment delivered by the due date. If the online payment system is not working, please submit a written check before midnight of the grace period. After the midnight of the grace period please submit payment by certified funds made out to Visionary Property Management including the late fees.